Version: May 2018
This privacy notice sets out the basis on which we collect and process your personal data through the use of our website, our digital applications, and/or signing up for newsletters and other marketing activities either in person or online.
Any changes we make to this policy in the future will be posted on this page so please check this page regularly.
Utopia Hair Care is the Data Controller responsible for your personal data within the context of the data you choose to directly pass to us through our website, digital applications, marketing activities, by email, phone or face to face.
Utopia Hair Care will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Utopia Hair Care determines the purposes and way in which any personal data are, or will be, processed.
Our registered office is at Utopia Hair Care, Unit G&H, Castlemona Collanade, Central Promenade, Douglas, Isle of Man.
If you have any questions about this privacy notice, the use of your personal information, your dealings with our website or our digital applications, you can contact us at firstname.lastname@example.org.
Utopia Hair Care are committed to safeguarding the privacy of our website visitors and service users and complying with the General Data Protection Regulation and the Data Protection Act 2018.
Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you the best user experience.
We have published this notice to help you understand
When you visit or use some parts of our website and/or services we might ask you to provide personal data to us. For example we ask you for your contact information when you submit an enquiry, submit your CV for a job application, submit a quote request, book an appointment, give feedback, send us a brief etc...
Where you are requested to fill in form (either online or offline), it’s your choice as to which fields to complete and with what data.
If you don’t want to provide us with your personal data you don’t have to but it might mean you can’t use some parts of our website or service.
We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our website and digital applications such as what pages you looked at and what links you clicked on and so on. This information is useful as it helps us get a better understanding of how you use our websites and services so that we can continue to provide the best experience possible.
When you visit us at our salons, Utopia Hair Care uses CCTV for security monitoring purposes.
The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials. We may use this information to supplement the personal data we already hold on you, in order to better inform, personalise and improve our services and to validate the personal information you provide.
Where we collect personal data, we’ll only process it:
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.
|What We Use Your Personal Information For||Our Reasons (Legal Basis)||Our Explanation Of Utopia Hair Care’s Legitimate Interests|
|To communicate with you or to market to you||Consent or Legitimate Interest||Marketing communications in accordance with your marketing preferencesAsking you for feedback or to take part in research we are conducting|
|To advertise to you using targeted display advertising|
|To provide you with services||Contract or Legal Obligation||In order to perform a contractual relationshipProvide you with the information you’ve requestedOperational communications like changes to our websites and services, security updates or assistance with using our servicesBilling Communications|
|To analyse, aggregate and report||Legitimate Interest||Monitoring and improving our website and services (whether obtained directly or from third parties).This is typically but not always anonymised analytics and reports.To develop new sites and offerings in order to offer you new and more effective services.|
|To detect, investigate and report financial crime (e.g. Fraud) and ensure compliance with a legal obligation||Legal Obligation / Legitimate Interests||Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators. Complying with any regulations that apply to us. Complying with legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. Process efficiency in dealing with such activity, and to make service and process improvements.|
|To undertake website and or service personalisation||Legitimate Interests||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. Defining types of customers for new products or services|
|Maintaining network and data security||Legitimate Interests||To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.|
|Logistics planning, demand forecasting, management information and research||Legitimate Interests||We use information about buying habits, services bought and volumes, to help us to respond to demand, ensure the right products get to the right areas and to help us plan our ranges.|
There may be times when we need to share your data with third parties. We will only disclose your personal data to:
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.
For more information or to exercise your data protection rights, please contact us at email@example.com.
You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.
Keeping in touch with you
We want to keep you up to date with information about new products and improvements to our websites and services. When you initially contact us over the website we will ask you if you want to receive this type of marketing information.
Utopia Hair Care will not share your information with companies outside of those listed in “Who we share your information with and why”.
If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Officer at the address provided above or emailing firstname.lastname@example.org.
You may continue to receive mailings for a short period while your request is dealt with.
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
You are entitled to request the following from Utopia Hair Care, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk
If you have any general questions about your rights or want to exercise your rights please contact email@example.com
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.